Refund Policy

Last updated: June 2026

All Sales Final

All purchases are final and non-refundable.

Due to the handcrafted, artisanal, and one-of-a-kind nature of our resin sculptures, we do not accept returns or refunds under any circumstances, except in the limited cases described below.

By completing your purchase, you acknowledge and agree to this all-sales-final policy.

Limited Exceptions

The only circumstances under which a refund or replacement may be considered are:

1. Damage During Shipping (7-Day Window)

If your piece arrives damaged due to shipping, you may file a damage claim within 7 calendar days of delivery. Claims filed after this window will not be accepted.

To file a claim, contact us at collabwanissa@gmail.com with:

  • Your order number and delivery date
  • Clear photos of the damage from multiple angles
  • Photos of the packaging and protective materials
  • All original packaging materials

Important: Keep all packaging materials. We may need to inspect them to verify the damage claim.

2. Manufacturing Defect

In the rare event that your piece has a manufacturing defect (not normal variations or patina), please contact us within 30 days of delivery with photos and a description. We will investigate and may offer a replacement or refund at our discretion.

Note: Minor imperfections, color variations, texture differences, and natural patina development are not considered defects.

3. Duplicate Charges

If you were accidentally charged multiple times for a single order, please contact us immediately. We will investigate and issue a refund for any duplicate charges.

What is NOT Refundable

The following are NOT eligible for refunds or returns:

  • Change of Mind: Deciding you don't want the piece after purchase
  • Color or Appearance: The piece looking different than expected (photos are representative)
  • Size Expectations: The piece being larger or smaller than anticipated
  • Natural Variations: Color shifts, texture differences, or minor imperfections inherent to handcrafted art
  • Patina Development: Natural aging, color evolution, or surface changes over time
  • Buyer's Remorse: Any reason related to personal preference or satisfaction
  • Shipping Costs: Original or return shipping fees
  • Collection Drop Orders: Limited edition pieces from collection drops
  • Custom Commissions: Custom orders created specifically for you

Refund Process (When Applicable)

If your claim is approved for a refund or replacement:

  1. We will notify you of the approval decision within 10 business days
  2. If approved for a replacement, we will create a new piece and ship it to you
  3. If approved for a refund, we will process the refund to your original payment method
  4. Refunds typically appear in your account within 5-10 business days
  5. You may be required to return the damaged piece (shipping paid by us) for inspection

Payment Method Refunds

Refunds are issued to the original payment method used at checkout. Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account. Some banks may take longer.

We are not responsible for delays in refund processing by your bank or payment processor.

Dispute Resolution

If you have a dispute regarding a refund or return, please contact us first to attempt to resolve the issue. We are committed to working with you in good faith.

If you are unable to resolve the issue directly with us, you may file a dispute with your payment processor or credit card company.

Filing a Claim

To file a damage claim, refund request, or dispute:

Anissa Martinez Art

Email: collabwanissa@gmail.com

Response Time: Within 24 business hours

Please include: Order number, photos, and detailed description of the issue

Important Reminders

•

All sales are final. Please review product photos and descriptions carefully before purchasing.

•

Damage claims must be filed within 7 days. Claims filed after this window will not be accepted.

•

Keep all packaging materials. They may be needed to verify damage claims.

•

Natural variations are not defects. Handcrafted art inherently has unique characteristics.

Questions About Our Refund Policy?

If you have any questions about this policy, please don't hesitate to reach out:

Anissa Martinez Art

Email: collabwanissa@gmail.com

Location: Charleston, SC