Shipping Policy

Last updated: June 2026

Shipping Locations

We currently ship to the continental United States only. This includes all 48 contiguous states. We do not ship to Alaska, Hawaii, US territories, or international addresses at this time.

If your shipping address is outside the continental US, your order will not be processed. Please ensure your shipping address is within our service area before completing your purchase.

Order Processing Time

Due to the handcrafted nature of our pieces, each order is carefully prepared for shipment. Please allow the following timeframes:

Standard Orders:

5-7 business days processing time

Collection Drop Orders:

7-10 business days processing time (limited availability)

Custom Commission Orders:

Timeline varies based on scope (see Commissions page for details)

Processing time begins after payment is confirmed and does not include weekends or holidays.

Shipping Methods & Costs

Shipping costs are calculated based on the weight and dimensions of your order and your delivery location. Exact shipping costs will be displayed at checkout before you complete your purchase.

Standard Shipping

Delivery within 3-5 business days after processing. Your piece will be carefully packaged and shipped via USPS or UPS.

Expedited Shipping (if available)

Delivery within 1-2 business days after processing. Additional expedited shipping fees apply.

Packaging & Protection

We take great care in packaging your resin art to ensure it arrives safely. Each piece is:

  • Wrapped in protective materials to prevent shifting
  • Placed in a sturdy, reinforced box
  • Cushioned with protective padding on all sides
  • Labeled with "Fragile" and "Handle with Care" warnings

While we make every effort to ensure safe delivery, shipping carriers handle packages at their own risk. We recommend purchasing shipping insurance for high-value orders.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress with the carrier (USPS or UPS).

Tracking information is typically available within 24 hours of shipment.

Delivery Issues

Delayed Delivery

Shipping delays can occur due to carrier issues or weather. If your package is significantly delayed beyond the estimated delivery window, please contact us with your tracking number.

Lost or Missing Packages

If your package does not arrive within the expected timeframe, contact us immediately. We will file a claim with the carrier and work to resolve the issue. Please keep your tracking information and any carrier communications.

Incorrect Address

If you provided an incorrect address at checkout, contact us immediately. We may be able to intercept the package before it ships. If the package is already in transit, you will need to work with the carrier to redirect it or arrange redelivery.

Damage Claims (7-Day Window)

If your piece arrives damaged due to shipping, you must report the damage within 7 calendar days of delivery. Claims filed after this window will not be accepted.

To file a damage claim:

  1. Contact us at collabwanissa@gmail.com within 7 days of delivery
  2. Include your order number and delivery date
  3. Provide clear, detailed photos of:
    • The damaged piece from multiple angles
    • The packaging and protective materials
    • Any visible damage to the box
  4. Keep all packaging materials for inspection

Important: Do not discard packaging materials before filing a claim. Carriers and our team may need to inspect the packaging to assess the damage.

We reserve the right to investigate all damage claims. Approved claims will be resolved at our discretion, which may include a replacement piece or refund of the purchase price (not including original shipping costs).

Signature & Delivery Confirmation

Depending on the shipping method selected, your package may require a signature upon delivery. Please ensure someone is available to receive the package or arrange for it to be left in a safe location.

We are not responsible for packages left in unsecured locations or packages that are stolen after delivery.

International Shipping

We do not currently offer international shipping. If you are located outside the continental United States and are interested in purchasing a piece, please contact us at collabwanissa@gmail.com to discuss possible options.

Questions About Shipping?

If you have questions about shipping or need to report an issue with your delivery, please contact us:

Anissa Martinez Art

Email: collabwanissa@gmail.com

Response time: Within 24 business hours